Automated Messaging

Elmhurst went live with automated messaging the week of December 4. If your account is past due and up for disconnection of services, you will receive two automated phone calls reminding you of your account’s status prior to disconnection. This does not replace the disconnect notices you receive in the mail but acts as an additional reminder in case a bill is misplaced or late in arriving, or a customer is traveling and has missed the due date.

Here is the process you will experience:

When an account is past due, we mail a “disconnect notice” to the service address. If we have not received payment in about 12 days, we disconnect services.

The new process is you will receive an automated phone call from Elmhurst on the same day we mail your disconnect notice. If no payment is received within that 12‐day window, you will receive a 2nd automated call the Monday prior to disconnection of service.

Our automated messaging also sends notices to customers who are set up on autopay when their credit card is about to expire.

This is a good time to make sure the email and phone number information we have on file for your account is updated. You may call our office to make any changes or email Customer Service.